We offer a bespoke and personalised service, even with our online customers. We have a huge range of products in a variety of colours and finishes, allowing you to create a kitchen that is perfect for you. Our advice and guidance is only a phone call away and we are ready to help you with any query.
We have compiled a list of frequently asked questions below to enable you to find answers fast. Please get in touch at anytime during the process to get our support-Contact Us
What do we offer?
Do you have a showroom & where?
Yes, our showroom is in Three Legged Cross, Wimborne. Unit 62 Azura Close, Woolsbridge Industrial Estate, Three Legged Cross, Wimborne, Dorset BH21 6SZ
What times can I visit your showroom?
Monday – Friday 8am – 4.30pm
How long will it take for my kitchen to be delivered?
As we work with a large range of suppliers, it is hard to estimate a delivery time. However, as we only work with the best in the business, we can guarantee the process will be as streamlined as possible.
How are your prices so good?
As we have over 30 years experience in the interiors industry, we have great buying power. We know that everyone is looking for a deal, so the discount we recieve from suppliers, we pass directly on to you.
How do we construct our furniture?
Each unit is made specifically for your unique specification. We have over 200 different ranges from the best suppliers and over 1000 different units for you to browse. Plus with over 30 colours to choose from, as well a colour matching option, you will be spoilt for choice! We have made it easy and worry free to buy your new kitchen completley online. Also with the help of our professional kitchen designers, you can be confident that you are getting the best kitchen. All the kitchens we supply are manufactured in the best MFC (Melamine Face Chipboard) and we only use the highest quality 110 dense board. We only use the best suppliers, so you can be sure you will be recieving the most up to date and top of the range units. We will take the stress out of designing and buying your new kitchen.
Can I have different colour cabinets?
Yes, we have 52 colour options for the internals of your cabinets. Contact us or look at our website for specific colour options.
How do we finish an open unit?
Carcass Colour open units are constructed from the same 18mm MFC material as the furniture cabinet and will have the same finish on both the inside and outside of the units. When selecting your carcass colour it is important to take this into account as the carcass colour you choose for open units will be visible once installed.
Are all the cabinets soft closing?
Yes, ALL door and drawer types and equipped with soft closing hinges.
Do I get fixings with my kitchen?
With the kitchen furniture, we include the following items:
- 150mm Adjustable Legs
- Adjustable Wall Hanging Brackets
- Shelf Pegs Gallery Rails for Pan Drawers
- Cover Caps for Drawer Boxes (these cover the adjustment ports)
- Knock in Door Stops Plinth Clips
We do not supply general fitting commodities such as screws, "L" brackets and rawl plugs etc. Please get in touch with us to ask about specific fittings, or if you have any questions.
How do I fit a corner post?
Are Vinyl & Lacquered doors the same?
This is a very common question when customers are considering buying a gloss range, and the method of manufacture is very different.
Vinyl Doors: Vinyl doors are created first by manufacturing a shaped board in the shape of the finished door, these are called blanks. The blank is then coated with glue and the vinyl covering for the door is effectively sucked over the top of it. This creates a relatively inexpensive method of producing both gloss and matt finish ranges. Vinyl doors can be more susceptible to damage from intense heat and moisture than their lacquered counterparts.
Lacquered Doors: Lacquered doors are again created first by manufacturing a shaped board in the shape of the finished door. In the case of a spray and lacquer door (like the Strada, Remo, and Monza ranges for example) the blank doors are spray painted in the chosen colour, and once dry, they are sealed by spraying again with either a matt or gloss finish lacquer. Lacquer doors tend to be more resilient to heat and moisture than their Vinyl counterparts. On the whole, the lacquered products are preferred by most customers for their durability, and high quality of finish. Get in touch with us to discuss which option would be best for your kitchen.
Do you offer custom painted furniture?
Custom painted furniture is available; however, you will have to make an enquiry with us for specific colours.
Do you have samples available?
Yes, you can order a sample door from our website.
Can I fit stone worktops to my kitchen?
Yes, you can fit quartz, granite, corian or laminate worksurfaces to the kitchen. Please get in contact with us with your specifications.
Can we make custom units?
All our furniture is made to order, with each unit being made for specifically for you, as such we can in most cases make custom units if you require them with a full kitchen order. Should you need custom units, please do contact us with your requirements for pricing.
Can I order flat packed?
Should you need to modify a unit on site, or if your fitter has requested for a unit to be sent flat packed, we can supply units in a flat packed format with metal cam and dowel fixings. To have items supplied in a flat packed format, simply contact us with your order number once you have placed your order, and specify which unit you require in a flat packed format, we can then alter your order accordingly.
Can I modify the units once they’ve been delivered?
It is possible to modify most units from the standard configuration, if you have a specific alteration in mind, the most common of these is a change in depth or a different configuration of doors on an oven housing for example. Should you need a unit altering, please contact us with your requirements.
Can I save a quote?
Yes, once you have all of the items you require for your project in your shopping basket, simply click on your shopping basket and then select "Save Basket", you can then revisit, revise or place an order from your quotation at a later date:
Do I need panels and what ones?
In most cases for the best possible finish, the answer is yes. We only ever use the door manufacturers genuine accessories such as panels, cornice, pelmet and plinth. This gives you the best possible fit and finish for your kitchen. As a general rule, end panels should be used anywhere where the side of a unit is going to be visible. All the end panels we supply are "Plant On" panels and should be fixed to the outside of the unit, this gives the best finish for your new kitchen. Using a plant on end panel will mean that you can then run these down to the floor for the neatest possible plinth stop on base units, you can bring the panel in line with the front of the door (i.e. you don’t see a gap between door and carcass at the side), and using plant on end panels is far better than using replacement gables as you don’t end up with a mismatch in interior colour inside the unit when open.
What’s the difference in Highline and Drawerline?
Highline unit is a unit with no drawer. A drawerline unit is a unit with a small drawer with open unit underneath.
Can I make a change to my order one its placed?
As all the units are made to order for each customer, once construction has started you would be liable for those items. However, this process does not normally start until a couple of days after order, therefore changes during this time may well be possible.
What do handing's mean?
You can choose left or right handing, if you choose left handed the hinges will be on the left-hand side of the unit.
If I can't find something I want, can I ask for help?
YES, we are always available to help, please email or call us.
Do you check that I have everything I need for my kitchen if I am not sure?
We are happy to double check that you have not missed anything obvious you will need for your project, and are happy to advise. Whilst we can help you estimate quantities of items like plinth and cornice, we cannot allow for how a fitter will cut or use an item on site, so please note that we would always recommend you check your furniture and accessories list with your fitter before making a purchase, to ensure that you have all the furniture and materials required for your project.
How do I order?
Placing an order is easy. Order through our website by clicking on each item you require and add it to your basket. Once you have everything you require in your basket, you can choose either ‘express’ or ‘standard’ checkout. If you already have an account with us you can continue to payment options. If not, you will need to create an account to continue your order.
What is the minimum order?
We have no minimum orders, however if your order is under £1500 then you may incur extra shipping costs. Please get in contact for specific costs.
How is delivery made?
Our units are delivered ready assembled with drawers and doors fitted as standard.
Where can I leave feedback once I've had my delivery?
You can leave feedback on our website and we encourage people to leave feedback on our Facebook, Instagram, Twitter and Pintrest accounts.
What do I need to fit my kitchen properly?
Our kitchen units come fully assembled and the door/drawer front will be pre-drilled so it will minimize your need for tools.
Can I fit my kitchen myself?
Many customers choose to fit their kitchens themselves. However it is not recommended that customers attempt a DIY installation unless they have experience in fitting kitchens previously, or are confident in their own abilities to install the kitchen to a high standard.
What do I do if I am missing any items or anything on the delivery is damaged?
When you get our kitchen delivery you will be required to sign off that your kitchen has all been received and that you have no damaged goods. On the rare occasion that this is missed you must contact us immediately so we can report the missing or damaged item. Anything reported after 24hours of the delivery may not be resolved.
Can I request a two-man delivery?
yes, you are able to request a 2-man delivery, however this will be at an extra cost. Please see our delivery page for full details.